Warranty & Repair
Our mantra is to provide better gear for our soldiers. At Maddox Defense, we believe in doing it right or not doing it at all. We take great pride in our products and we stand behind them. Our USA made tactical gear has been proven to hold up through deployments and the test of time.
Should one of our products fail due to a defect in materials or workmanship, we will repair or replace it, free of charge, for the lifetime of the product. Simply put, if we did anything wrong while manufacturing your gear, whether you find out when you first pull it out of the box or when you are in the field, we will fix it. This warranty excludes normal wear and tear such as tears or holes due to abrasion, abuse such as getting run over by a vehicle or caught on sharp objects, personal modifications, heat or fire damage, smashed buckles, or discoloration due to contact with chemicals. This warranty applies only to the original purchaser and is non-transferable. Some limitations apply, please contact Maddox Defense for more information on warranties for our USA made tactical gear and equipment.
All of our products are manufactured in the USA under strict quality control guidelines. Our products are sewn with state-of-the-art industrial sewing machines using high quality nylon thread. We use only the best materials available to ensure your satisfaction. Great care is taken to ensure that our USA made tactical gear and military-ready products will provide you with years of faithful service and be ready when you need them.
Should one of our products need warranty repair please call us at (855)462-3369 and send the defective product to:
Maddox Defense Repairs
6549 Mission Gorge Rd | 112
San Diego, CA 92120
Please be aware that the customer sending the product back in for repair is responsible for any and all return shipping charges. Be sure to provide complete return address information as well as contact information so we are able to contact you regarding return shipping fees. Most repairs are completed with in 30 days of receiving them.